Return and Refund Policy

30-Day Returns

You have 30 days after receiving your order to request a return.

To be eligible, batting gloves must be unworn and unused, with tags attached and in their original packaging. You’ll also need your receipt or proof of purchase.

Start a Return

Email support@diamondhidegloves.com to request a return before sending anything back. Returns sent without approval won’t be accepted.

Customers are responsible for return shipping costs. You can purchase your own shipping label, or request one from us. If we provide a label, its cost will be deducted from your refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If it’s damaged, defective, or incorrect, email us right away so we can review the issue and let you know the next steps.

Non-Returnable Items

Sale items and gift cards can’t be returned.

Pre-orders

Pre-orders are fully refundable at any time before shipment, no questions asked.

Exchanges

To get a different item, request a return for your original purchase. Once the return is approved, place a separate order for the item you want.

Refunds

We’ll notify you after receiving and inspecting your return, and let you know whether your refund is approved. Approved refunds are sent to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, email support@diamondhidegloves.com.